Legal
Delete your data
You can ask us to delete the personal data Qojix holds about you at any time. How you do it depends on how you came across Qojix. Choose the one that fits.
If you messaged a professional who uses Qojix
When you message or book with a professional who uses Qojix, we hold your phone number, WhatsApp name, your messages and any bookings on their behalf. You can have this deleted in either of two ways.
Option 1: ask the professional
Tell the professional you dealt with that you want your data deleted. They can delete your conversation from their Qojix account straight away, or pass your request to us.
Option 2: ask us directly
- Email privacy@qojix.ai with the subject "Data deletion request".
- Include the phone number you used, and the name of the professional (or the listing) you contacted. You don't need to give a reason.
- To make sure only you can delete your data, we'll ask you to confirm the request, normally by replying from the same phone number or email.
- We'll tell the professional, delete the data, and email you to confirm when it's done.
What deleting from Qojix can't reach. Your chat is also in your own WhatsApp, and may still be on the professional's own WhatsApp Business app on their phone. WhatsApp and the professional control those copies, not Qojix. To stop further messages, you can also block the number in WhatsApp.
If you have a Qojix account
Most deletions you can do yourself, in the console at app.qojix.ai, under Settings:
| To delete | What to do |
|---|---|
| One client conversation | Open the conversation and choose Delete conversation. |
| Your avatar or voice sample | Settings → Presenter. Deleting them also stops their use in new videos. |
| A listing and its media | Delete the listing. Media you downloaded stays on your own device. |
| Your WhatsApp connection | Settings → WhatsApp → Disconnect. You can also remove Qojix from the connected apps in your Meta business settings. Your number and WhatsApp Business account stay yours. |
| Google Calendar access | Settings → Calendar → Disconnect, or remove Qojix from your Google Account's third-party connections. Our access is deleted immediately. |
| Connected social accounts | Settings → Social accounts → Disconnect. |
| Your whole account | Settings → Account → Close account. |
When you close your account, your plan ends at the end of the period you've paid for. You then have a limited period to export your content and to restore the account if you closed it by mistake, after which your account, client conversations and media are deleted.
You can also email privacy@qojix.ai from the email address on your account.
Before you delete: your licensing rules may require you to keep records of transactions and communications. Deleting data from Qojix doesn't change those duties, so export anything you need to keep first.
If you receive listing reports
- To stop reports, use the unsubscribe link at the bottom of any report.
- To have your name and email deleted as well, email privacy@qojix.ai from the address that receives the reports, or ask your agent.
Details of your property belong to your agent's listing. To have those removed, ask your agent.
If you only visited a page
Storefront and listing pages record anonymous activity only, such as page views and video plays. We don't store your IP address or set advertising cookies, so there is nothing that identifies you to delete. If you sent us an email or a form on qojix.ai, email privacy@qojix.ai and we'll delete it.
What happens after you ask
- Straight away: once your request is confirmed, the data is no longer shown or used anywhere in Qojix.
- Within 30 days: the data is removed from our live systems, and we email you to confirm.
- Backups: copies in backups are deleted when those backups expire, shortly after. Backups aren't used for anything except recovering from a failure.
What we may keep
- Billing records, for as long as Singapore law requires businesses to keep them.
- Data needed for a legal matter, such as a dispute or a regulator's request, until that matter ends. We'll tell you if this applies, unless the law prevents us.
- Counts that identify no one, such as the number of enquiries a listing received.
If we can't delete something you ask about, we'll explain why.
Questions
Email our Data Protection Officer at privacy@qojix.ai, or write to QOJIX AI PTE. LTD., 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987. Our Privacy Policy explains what we collect and why.